We deeply understand our clients’ business challenges to provide strategic guidance and act as enablers to create any solution from scratch
We continuously study our clients’ target audience to create remarkable experiences by connecting through creative & powerful concepts, messages, and campaigns.
We assist our clients by fulfilling any operation’s need through specialized services & talent to reach their day-to-day goals under best- in-class compliance guidelines.
We gather comprehensive knowledge to create compelling methodologies & tools to share best practices and insights with our clients’ staff and promote continuous improvement.
We are always eager to identify and capture new market opportunities to help our clients increase their business revenue & profit margins.
We continuously seek and foster new alliances & partnerships to strengthen our clients’ value proposition & shorten time-to-market under best- in-class compliance guidelines.
We can staff the appropriate Tech Experts to our clients to help them design & implement any solution our clients may ask for.
We can create, test, and deploy tailor-made solutions to overcome (virtually) any business challenge by being an innovation enabler & problem-solver for our clients. Contact us!
Challenge: A top payments aggregator had a strong presence across USA but had experienced difficulties to penetrate the Hispanic market (merchants with Hispanic owners or Spanish-speaking operators).
Methodology:
Results: Identification of a business potential of $21.6B USD throughout 1.8 million Hispanic merchants across USA.
Challenge: A top bank in The Caribbean had recorded a decrease in cardholder spending which threatened the business line’s profit margins while the adoption for cardholders to e-commerce & international purchases (card-not-present & cross border) transactions was slow.
Methodology:
Results: Increase of 22% in transactions in a 2-month period campaign, reaching up to $27M USD.
Challenge: A top bank in Europe & LATAM had recorded decrease in credit cards approval rate due to fraud prevention practices on the acquiring side of the business (merchants).
Methodology:
Results: Increase of 10% in approval rate on the acquiring side (merchants).
Challenge: A top Bank in LATAM had a large debit card portfolio not able to do e-commerce & international (card-not-present & cross-border) transactions during the pandemic, so a digital product update was required.
Methodology:
Results: A successful digital product update for 4 million debit cards including key features (e-commerce & international transactions).
Challenge: A top bank has struggled with its branding & positioning efforts to become a top-of-mind financial institution for local citizens.
Methodology:
Results: Welcomed 300+ key participants in the event while 29 journalists covered the event at a nationwide scale.
“Engaged team with accelerated growth, company’s C-level and leadership very present in the day-to-day, including periodic meetings with the team. They focus a lot on the well-being of collaborators and quality of delivery.”
“Customer Intelligence is the type of company we need to make our company grow because they are highly flexible and embedded into our value chain”
Environmental: We foster sustainable business practices from the inside out, to reduce our carbon footprint on our daily activities.
Social: We promote diversity, equity, and inclusion to create a powerful work environment because the most valuable asset is our human capital. The collective sum of individual differences represents our company’s culture, reputation, and achievements.
Governance: We encourage transparency and accountability on every decision we make, and continuously monitor compliance & risk management practices.
Write us to: careers@customerintelligenceinc.com
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